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Post-sales service and cooperation during the contract is the best
opportunity to reinforce the quality of the offer and the salesman’s credibility.
The Agreement® sales process is cyclical by incorporating and using service
(when performing the contract) as a stage that is additionally increasing the commercial offer’s
value. This unique combination of service with the recognition of the customer’s new needs makes
service the first stage in a new sales cycle, not the last as in many theories. The
Agreement® system requires, in particular, that premium service is ensured and
the salesperson be prepared for that. The product and post-sales service is
the best opportunity to convince the customer that his or her choice with this offer was right and
a platform for further cooperation is built.
Even the issues arising when pursuing a contract, when identified and solved, may be
an additional argument for further cooperation.
AGREEMENT® SYSTEM PRINCIPLES
HARMONY
Product, market and sales knowledge cohesive with one’s own system of values combined with
activeness and involvement ensure sales performance.
Identifying the client’s style of behaviour and matching this style is
the roadsign paving the salesperson’s future long-term collaboration strategy with the
client.
Sales based on an informed and fair exchange of values, with the prior recognition of
the client’s demands translates into improved standard and quality of business
partnership.