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TRAININGS FOR CUSTOMER SERVICE, SERVICING AND COMPLAINTS DEPARTMENTS
"11 commandments to teach you how to provide consumer service, or why customers get annoyed or impressed"
Duration two daysNo. of participants min. 6 persons, max. 10 persons
The training's offer includes: workshop participation, training materials, printed tests for self-assessment, tools for field work.
Workshops can be arranged together with integration meetings.
„Telephone service standards, or how to impress a customer by phone”
Duration two daysNo. of participants min. 6 persons, max. 10 persons
The training's offer includes: workshop participation, training materials, printed tests for self-assessment, tools for field work.
Workshops can be arranged together with integration meetings.
„Internet service, or the secrets of Internet customers”
Duration one dayNo. of participants min. 6 persons, max. 10 persons
The training's offer includes: workshop participation, training materials.
„Complaints that comply with the consumer code and serve the company's interests”
Duration one dayNo. of participants min. 6 persons, max. 10 persons
The training's offer includes: workshop participation, training materials.
„Styles of behaviour, or what my caller is interested in”
Duration one dayNo. of participants min. 6 persons, max. 10 persons
The training's offer includes: workshop participation, training materials, printed tests for self-assessment, tools for field work.
„Self-presentation, or the conscious creation of one's self-image”
Duration one dayNo. of participants min. 6 persons, max. 10 persons
The training's offer includes: workshop participation, training materials.
„Empathy and assertiveness, or how to keep a balanced approach when dealing with others”
Duration one dayNo. of participants min. 6 persons, max. 10 persons
The training's offer includes: workshop participation, training materials.
„Effective communication, or how to achieve synergy in one's actions”
Duration one dayNo. of participants min. 6 persons, max. 10 persons
The training's offer includes: workshop participation, training materials.
„Change and conflict, or how to think creatively and solve problems”
Duration one dayNo. of participants min. 6 persons, max. 10 persons
The training's offer includes: workshop participation, training materials.
„Time management, or priorities in my life and work”
Duration one dayNo. of participants min. 6 persons, max. 10 persons
The training's offer includes: workshop participation, training materials.
„Managing stress, or how to mobilize for action”
Duration one dayNo. of participants min. 6 persons, max. 10 persons
The training's offer includes: workshop participation, training materials.
Dolphins are very much like people in their social behaviours, but they are marvellous not because
they act like humans. They are great because they are just themselves.